Privacy policy

PRIVACY POLICY

Last updated: 13 February 2026

DEEP END STUDIO ("we", "us", "our") operates this website and online store (the “Services”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (“EU GDPR”).

For the purposes of applicable data protection laws, DEEP END STUDIO is the data controller of your personal information.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 deependstudios@outlook.com


1. Personal Information We Collect

We may collect and process the following categories of personal data:

Contact Details

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order & Transaction Information

  • Products viewed, added to cart, or purchased
  • Order history
  • Returns, exchanges, cancellations
  • Payment confirmation and transaction details

Financial Information

Payments are processed securely through Shopify and integrated payment providers. We do not store full payment card details.

Account Information (if applicable)

  • Username
  • Password
  • Preferences

Device & Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URLs
  • Cookie identifiers

Communications

  • Messages sent via contact forms or email
  • Customer service enquiries

2. How We Collect Your Data

We collect data:

  • Directly from you when you place an order or contact us
  • Automatically via cookies and similar technologies
  • From Shopify and payment providers
  • From delivery partners

3. Lawful Basis for Processing (Article 6 UK/EU GDPR)

We only process your personal data where we have a lawful basis to do so:

Contractual Necessity

To:

  • Process and fulfil orders
  • Manage payments
  • Deliver products
  • Provide customer support

Legal Obligation

To:

  • Maintain tax and accounting records
  • Comply with consumer protection laws
  • Respond to lawful government requests

Legitimate Interests

To:

  • Prevent fraud and secure our website
  • Improve website functionality
  • Analyse store performance
  • Defend legal claims

We have conducted a legitimate interests assessment and consider that our interests do not override your fundamental rights and freedoms.

Consent

Where required, we rely on your consent to:

  • Send marketing emails
  • Use non-essential cookies
  • Provide personalised advertising

You may withdraw consent at any time.


4. How We Use Your Personal Information

We use your data to:

  • Fulfil and manage orders
  • Process payments
  • Arrange shipping
  • Handle returns and refunds
  • Communicate with you
  • Improve our store and services
  • Prevent fraud and misuse
  • Send marketing communications (if you opt in)

5. Marketing Communications

If you opt in to receive marketing emails, we may send you promotional offers and updates.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us at deependstudios@outlook.com

We will not send marketing communications without your consent where required by law.


6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website.

Cookies may be:

Essential Cookies

Required for website functionality (e.g., shopping cart, checkout).

Analytics Cookies

Used to understand how visitors use our store (e.g., Shopify analytics).

Marketing Cookies

Used to deliver personalised advertisements and track advertising performance.

Where required by law, we obtain your consent before placing non-essential cookies. You can manage or withdraw consent via your browser settings or cookie banner.


7. Sharing Your Personal Information

We share personal data only where necessary with:

  • Shopify, our e-commerce platform provider
  • Payment processors
  • Shipping and fulfilment providers
  • IT and hosting providers
  • Professional advisers (legal, accounting)
  • Law enforcement or regulators where legally required

These providers are required to process data in accordance with applicable data protection laws.


8. International Transfers

Your data may be transferred outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreement (IDTA)
  • EU Standard Contractual Clauses (SCCs)
  • Transfers to countries recognised as providing adequate protection

9. Data Retention

We retain personal data only as long as necessary:

  • Order and transaction records: 6 years (for tax and accounting obligations)
  • Customer service communications: up to 2 years
  • Marketing data: Until you withdraw consent
  • Account information: Until account deletion or inactivity

Data may be retained longer if required by law or to resolve disputes.


10. Your Rights Under UK & EU GDPR

If you are located in the UK or EEA, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Data portability
  • Not be subject to automated decision-making

To exercise your rights, contact:
📧 deependstudios@outlook.com

We may need to verify your identity before responding.


11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with:

United Kingdom

Information Commissioner’s Office (ICO)
Website:
https://www.ico.org.uk

If you are in the EEA, you may contact your local supervisory authority.


12. Children’s Data

Our Services are not directed at children under 16. We do not knowingly collect personal data from children.

If we become aware that we have collected such data, we will delete it.


13. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no online transmission is completely secure.


14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.


15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

📧 deependstudios@outlook.com

DEEP END STUDIO
United Kingdom