Shipping policy

📦 Shipping Policy — Deep End Studio

Thank you for visiting and shopping at Deep End Studio. This Shipping Policy explains how we process and deliver orders to you. By placing an order with us, you agree to the terms below.

🕐 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
Orders are not shipped or delivered on weekends or holidays.
If we experience high order volume (e.g. during new product launches or sales), processing times may take longer — but we’ll keep you informed.

You can update processing times to reflect your actual timeline if different.

🌍 International Shipping

We also ship internationally! Delivery times and costs vary by destination.

International customers are responsible for any customs duties, taxes, or import fees that may be charged by your country.

🔄 Order Tracking

Once your order is shipped:

You will receive a confirmation email with a tracking number.
You can track your package via the carrier’s website using the link in that email.

If you have any trouble tracking your order, contact us at deependstudios@outlook.com

❗ Lost, Damaged & Missing Packages

If your package is lost or damaged in transit, please contact us within 14 days of the delivery date.
We will work with the carrier to assist with claims and make it right.

📬 Shipping Restrictions

We currently do not ship to PO boxes (if applicable) or certain remote locations.
If we are unable to fulfill your order due to delivery restrictions, we will notify you and issue a refund.